FAQ
You can order online or call your order in at 361-205-0580. If you choose to call in please have item numbers and name of
the items and your Credit Card ready.
On call in orders we only accept Visa, Master Card and Discover
Call in hours are from 10 am to 7 pm CST.
FREE SHIPPING ON ALL ORDERS IN THE CONTINENTAL UNITED STATESAll areas outside of the lower 48 please email us for shipping rates before you order.
WE SHIP WORLD WIDE
Please email for rates before you place your order.
SHIPPING AND FAQ
WE SHIP TO LOWER 48 STATES
ALL OTHERS PLEASE EMAIL US
1) Please allow 2 to 3 weeks for shipping. We know this seems like a long time to wait but you can not get
our products in discount stores. We only handle high quality products that are not mass produced.
2) All orders are shipped via Priority Mail, FEDEX or UPS only( Our choice as we try to use the fastest one
for the time of year). And we will E-Mail you a tracking number as soon as we ship your order.
3) All damaged items must be reported to us within 72 hours of receipt of order. Keep all damaged items
and packaging until the shipper closes the claim. We will then contact shipper for you as all items are
shipped insured.
4) While we try to keep all items in stock at times we run out, if this is the case we will let you know and
tell you when we will have them and give you the option of waiting, changing your order or a refund.
RETURNS
If we ship the wrong item we will pay return shipping and ship the right item to you at our cost.
If you just wish to return or exchange the item that you are unhappy with you must contact us within 10
days to get a Return Authorization Number and ship it back within 10 days and pay return shipping and the
shipping on the new item plus any price difference. All items must be undamaged and in their undamaged
original packaging.
All returns must have a Return Authorization Number. Call or E-Mail for one before you return any items.
You must also include the invoice for your items( be sure to make a copy for your files) with the Return
Authorization Number written on it and reason for return. Be sure to include a note to tell us what you
want to do (shipping is not refunded or given credit on returns) ie: Exchange, Store credit, Replace with a
different item (if different item cost is more you will have to pay the difference) or a Refund.
PRIVACY NOTICE
The Enchanted Glen understands the importance of our customers' information and we are not in the
business of selling it to others. The information you share with us in any form will be kept strictly
confidential.
SAFE AND SECURE ONLINE TRANSACTIONS
The Enchanted Glen has put emphasis on technological protections to ensure that all transaction process
is extremely safe and secure.
Remember if you have any questions at all please E-Mail or call before you place your order and we will be
happy to help you.
We at The Enchanted Glen love to hear from our customers and will do all we can to meet your needs.
If you have any questions please feel free to contact us:
We are open from 10 am to 3 pm CST.
E-Mail: merlin@theenchantedglen.com
Phone: 361-205-0580
Snail Mail:
1193 S. Mccampbell
Aransas Pass, TX.
78336
©2005-2009 The Enchanted Glen